Shipping policy

Shipping Policy

Free tracked shipping is offered on orders over $250CAD within Canada and the USA. These shipping services include Canada Post, USPS and sometimes FedEx. Orders will be fulfilled using the most cost effective option.

Canada Post works in conjunction with USPS and so U.S. residents will receive their parcels from USPS and can track orders using both Canada post and USPS tracking pages.

Express shipping services are offered at checkout for all orders and are calculated based on order items.

Orders under $250 CAD (Canada and USA) - Calculated at checkout.

International orders (Outside of Canada and USA) - Calculated at checkout.

Time Frames

Orders dispatch every Tuesday, Thursday, and Friday. Cut off for next day dispatch is 12PM (i.e. Wednesday 12PM to dispatch on Thursday). Orders do not ship over the weekend.

Orders placed after 12PM on Friday and over the weekend are a priority come Monday and we see to getting those orders shipped as soon as possible.

Import Duties

US Customers: There are no import duties on personal goods entering the USA from Canada up to $800.00USD.

International Customers: Sole Freedom ships international products Delivered Duty Unpaid (DDU). Please use an online Import Duties and Taxes calculator to find out how much your purchase will incur. Sole Freedom does not refund duties, taxes, or any other extra fees which your local customs authority deem appropriate. Please contact your local customs office to issue a refund for these fees.

For additional information, please refer to our FAQ.